Refund and Returns Policy

📝 At SEE THE WORLD CO., LTD., we care about your satisfaction with every purchase. If for any reason the product does not meet your expectations, you may use our return and exchange policy.

1. General Conditions

     

      • The return or exchange period is 15 calendar days from the date of receiving the order.

      • The item must be in its original condition: unused, in the original packaging, with all tags and accessories.

      • A receipt or proof of purchase is required for a return or exchange.

      • Please do not send products directly to the manufacturer.

    2. Non-returnable Items

    The following items cannot be returned or exchanged:

       

        • personal care items, underwear, cosmetics, and hygiene products;

        • gift cards;

        • digital products and downloadable software;

        • perishable goods (food, beverages, flowers, etc.);

        • items that show signs of use or damage not caused by our error.

      3. Return Procedure

         

          1. Contact us by phone or email listed on our website.

          1. Pack the product securely and send it to: warehouse/office address-142/49,Moo 4, Maret, Ko Samui, Surat Thani 84310 Thailand.Contact

          1. Once we receive and inspect the item, we will inform you about the approval or rejection of your return.

        4. Return Shipping Costs

           

            • If the error was on our side (wrong item, manufacturing defect), we cover all shipping costs.

            • For exchanges or returns due to other reasons (e.g., size, color preference), the customer is responsible for shipping costs.

          5. Refunds

             

              • Refunds are issued using the same payment method as the original transaction.

              • Processing time is 7–14 business days after the returned item arrives at our warehouse.

              • If your refund is delayed, we recommend:

                   

                    1. checking your bank account;

                    1. contacting your bank or payment provider;

                    1. reaching out to us again if necessary.

              6. Exchanges

                 

                  • Exchanges are available if the item is defective or damaged during delivery.

                  • If you wish to exchange an item for a similar one, please contact us via email: Contact

                7. Gifts

                   

                    • If the product was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return.

                    • If the gift was sent to the giver first, the refund will be issued to the original purchaser.

                  8. Return Shipping Address

                     

                      • Returns must be sent to: warehouse/office address- 142/49,Moo 4, Maret, Ko Samui, Surat Thani 84310 Thailand Contact

                      • Return shipping costs are non-refundable (except in cases of our error).

                      • For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance.

                    9. Contact Us

                    For all return and exchange inquiries, please contact us:

                    Contact

                    📧 araveltour@gmail.com
                    📞 +66 093-7172-333